Coventry one place are committed to providing a high quality professional service and learning environment. Our aim is to provide a positive learning experience and you can expect:
Your applications: It is assumed that line managers have the authority to act on behalf of their employer in authorising applications (where applicable) and complying with these terms and conditions. Where authorisation is not required you must have had the relevant discussion and have obtained the authorisation of your manager and organisation before booking a course. After you have made an application the course organiser will provide you with relevant course information, primarily using Coventry one place. The delegate and their line manager are both able to logon to Coventry and see the progress of applications.
Fair usage: Where courses are offered on a first come first served basis, we ask that organisations do not bulk book places. We reserve the right to cancel any confirmed places in such circumstances.Your personal details:
Ground rules will normally be established for all delegates at the start of events, including issues of confidentiality and whistleblowing. We are committed to challenging discrimination and negative stereotyping of minority groups. We expect all of our staff and trainers to meet this commitment and provide an inclusive and safe learning environment.
Therefore we will:
Trainers may act on any issue/practice/situation/concern either about, or raised by, a delegate in a training context. Initially they will try and resolve this with the individual concerned. If this is not possible then the issue will be referred to the course organiser. Any such matters will be dealt with in a timely, factual way with the delegate being informed of the course of action to be taken.
We ask you to:
If delegates have concerns about any issues they experience during the learning event they should discuss this with the trainer in the first instance. If this is not appropriate or unresolved then they should talk to their line manager who will contact the learning and development manager. We welcome feedback as part of monitoring the quality of our learning and development activities.
Charges: You will be informed of any charge that might apply either at the time of requesting a place via Coventry one place, or separately via email or telephone contact. Course charges may vary dependent on the course provider, the sector you work within or your employer. Any charges that apply will be confirmed to the applicant when the booking is made. Any charges will be issued against a team budget code for internal staff or where invoiced this will be to the organisation or invoice name and address entered on the personal profile.
Delegate cancellation: To avoid a late cancellation charge we ask for three working days' notice (i.e. Monday-Friday) for all cancellations; this gives us enough time to try and reallocate your place on the course.
Late arrival: In order that courses can start promptly, delegates are advised to arrive at least 15 minutes before the advertised course start time. It is at the trainer's discretion to accept late entry. Where late arrival results in delegates being turned away, the non-attendance fee will apply.
Multiple day events: It is essential that you attend all sessions of a course where it takes place over a number of days. Failure to attend the whole course will result in non-attendance charges being applied to each session missed and/or certificates not being issued.
Substitute delegate: In all circumstances, we are happy to try to accommodate an appropriate substitute from your service/organisation, please contact us prior to the event to organise this. We will except last minute substitutions on the day, please ensure the delegate makes the trainer aware on arrival and adds a note to the register indicating who they are replacing. Please bear in mind that the cancellation charges still apply should the substituted delegate fail to attend or arrive late.
Course cancellation: It is our policy not to postpone or cancel unless:
Where training places are funded and attendance is offered free of charge:
Late cancellation or non attendance on the day will incur a standard fee, unless advertised differently, of £50 per session
Any non-attendance or late cancellation fees will be collected as above at £50 per session or for the course cost should it be greater. Where payment is required in advance via a debit or credit card, these payments are only refundable if the event is cancelled or not delivered.
Please note: Any applicable fees and charges that are invoiced to your employer will be governed by LBI's debt recovery process.
Where there is online learning or other preparation that must be completed before for the course: Failure to complete it within the required time may result in your course booking being cancelled and a non-attendance fee being charged.
We ask you to complete an online post-course evaluation. In most circumstances, this will be sent and accessed via Coventry one place. In order to ensure we provide a quality service we would ask participants to take the time to complete their feedback. In some circumstances we may withhold certificates until an evaluation request has been fully completed.
The trainer may ask you to identify how you are going to apply the learning at the event and some courses may have a more formal assessment.
We may also contact you or your manager to discuss what difference the training has made
Certificates (excluding those issued by awarding bodies following a formal qualification) will be available online via the Coventry one place. In order to receive a certificate and not be subject to a non-attendance fee it is essential that all delegates complete the whole course and sign the attendance register available at the training event.
We continually review our services and welcome any suggestions for improvement.
Any hand-outs or materials provided via Coventry one place may be subject to intellectual rights/copyright. As such, materials are provided for personal use only. Should you wish to reproduce or reuse, please contact us to seek the relevant permissions.